TERMS AND CONDITIONS

DELIVERY

Orders of Ror more qualify for free shipping within South Africa.

For orders, less than R1000 courier charges will apply.

Order collections from Pretoria only.

All SALE or PROMOTIONAL items will be subject to a standard courier charge regardless of product or total cart value.

THE STYLE BOX – standard courier charges apply or collection in Pretoria. (No free shipping)

DISPATCH DATE

The Dispatch date is subject to stock availability with suppliers and receipt of payment. Processing time is within seven working days before handed over to the courier company for delivery.

I will notify you by email once your order shipped. You will receive your order approximately 3-4 working days from the date of shipment (Courier lead time).

Please provide extra delivery time over public and religious holidays.

RETURNS

Consumers have the right to return purchased goods, for seven days after delivery, for any reason, but the consumer will be liable for the costs of returning the goods.

Please notify me at elma@elmasteyl.com within seven working days of receiving your order.

I will arrange with my Courier service to have the product returned within two weeks from date of the notification email.

Original shipping cost as well as returning costwill be deducted from the credit note issued.

Returned items must be returned unused and undamaged, in the original packaging and accompanied with the original invoice. Please ensure the goods are properly packaged to ensure that damage does not occur during the return courier.

I reserve the right to refuse to refund or exchange a product should it be that the returned product has been used or is not in a condition fit for resale.

Return of defective goods will be at no charge to the client.

No Returns, refunds or exchanges on sale and clearance items

Once I have received the returned product, I will replace the product within 30 days or refund you within ten working days.

CANCELATION OF AN ORDER

Canceled orders before dispatch will be refunded.

In case of insufficient stock or poor quality of stock received from a supplier, I reserve the right to cancel an order for which payment has already been received. The buyer will receive a full refund.

PRODUCT VARIATIONS

Due to the natural and handmade nature of some products, products may differ slightly from the online store images. Every effort has been made to accurately show the size and colour of the products, but colours may vary from the pictures.